Margaux Studios - Terms and conditions for sales and website use (“T&Cs”)
These T&Cs apply to the use of our website (www.margauxstudios.com) and the sale of our products to you.
Please read these T&Cs carefully before you use our website and submit an order to us.
1 - Who we are
We are Margaux Studios, the trading name for Abi Swann, established at Brunswick Avenue, London N11 1HR
All references to “we”, “us” and “our” in these T&Cs refer to Margaux Studios.
You can contact us by emailing Abi at margauxstudios@gmail.com
2 - These T&Cs
By accessing our website or submitting an order, you are agreeing to these T&Cs. You can access these T&Cs at any time through www.margauxstudios.com/termsandconditions
For details of how we collect, process and store your personal data and use cookies, please see our privacy policy and cookies policy.
3 - Our products
All of our products are lovingly handmade with genuine natural, precious and semi-precious elements. Therefore, the products shown on our website are for your reference only and will vary in colour, shape and size slightly. We use every effort to make sure that our typical product will be accurately shown on your screen. Please always follow our product care instructions to protect your product and keep it in the best condition possible.
Our products will arrive in a presentation box or pouch, which will vary in design and depend on the product that you have purchased.
If you live in the United Kingdom (“UK”) or the European Union (“EU”), the price listed on each product page will include all relevant taxes.
If you are submitting an order from outside the UK or EU, then the price may change on check-out depending on the applicable taxes. You are responsible for any import charges, fees or taxes that you may incur by receiving the product.
The cost of delivery will be displayed separately and vary depending on the type of delivery service that you choose. We make every effort to ensure that these prices and costs are accurate.
We ship worldwide.
4 - Ordering from us
After you have made an order and paid for it through our website, your order will be accepted when we send a confirmation email to you. This will create a legal contract between you and us.
Sometimes, we might not be able to accept your order. This may be because we are out of stock, identified a mistake in the product description or cannot deliver the product to you. If we cannot accept your order in whole or part, we will let you know by email as soon as possible and not charge you for the part of the order that we cannot accept.
You will receive an order number in your confirmation email, which you should always mention when contacting us about your order.
During the order process, we will display the estimated delivery dates that are available. We will provide you with tracking information, where available, in our dispatch email to you. We will let you know if there are any problems with your delivery that we are aware of but cannot be responsible for any delays outside of our control. If there is a significant delay to your order, please contact us as soon as possible as we may be able to help.
5 -Changing your mind and refunds
If you change your mind and wish to cancel your order that has not yet been dispatched, please contact us and we will let you know if this is possible. If the item has already been handmade and packed up, we cannot cancel your order. We therefore recommend notifying us within 24 hours if you wish to cancel an order.
Unfortunately, we cannot accept refunds, exchanges or any other form of return due to the made-to-order nature of our business. Please refer to the FAQs section for more details. All items are final sale.
We only accept returns or refunds if there is a manufacturing fault with your product. We do not class the following as a manufacturing fault: Snapped or twisted items, general wear & tear, damage resulting from heavyhandling, oxidisation/fading of metal plating (refer to our care guide on how to avoid this), pearls and beads that have been chipped, scratched or cracked.
We reserve the right to deny any request for return, exchange, or repair.
If you purchased a Margaux Studios piece from another retailer, please consult that retailers applicable policies. We are not responsible for items purchased from other retailers.
We will pay for your return only if the product is faulty, was incorrectly described or we made a mistake.
6 - Your right to cancel
You can cancel your order following the section above if your order has not yet been handmade or dispatched, as stated above (5).
You may cancel your order immediately if we have informed you about an error in the price or description of the product or there is a risk that delivery may be significantly delayed and you do not wish to continue.
7 - Your account
If you make an account on our website, you must only register with accurate and true information about yourself. We reserve the right to not provide you with products or allow you to have an account if we reasonably suspect your details are false, incorrect or incomplete.
You must protect your account’s log-in details, not share them with anyone and keep them secret. You are responsible for all activity and orders submitted through your account. We are not responsible for any loss you may suffer if you do not take care of your account. If you suspect your account has been compromised, please contact us immediately at margauxstudios@gmail.com.
We may delete your account if you do not log-in to or use your account for 12 months or longer.
8 - Our website
Our website and social media profiles are for individuals aged 18 or older.
Our website uses cookies. Further information about our cookies can be found here. We will only collect and use personal data collected through these cookies in accordance with our privacy policy.
We may display or link to third party websites and services from our website or social media profile. You understand that we are not responsible for these third parties and you must read their terms and conditions carefully.
9 - Our intellectual property
The images (including but not limited to the photographs, illustrations and graphics), sound recordings and audio-visual content (“Content”) on our website and social media profiles are owned by or licensed to us.
Other than for your own personal use, you must not use, copy, transfer, publish, share, distribute or otherwise make available any of our Content without our prior written permission or unless otherwise agreed between you and us in writing.
10 - Breach of these T&Cs
If you breach these T&Cs, we may not fulfil your order (in which case we will provide you with a refund of any payments made) or stop your access to our website. We may also take legal action against you, for example, if you use our Content without our permission.
11 - Liability
To the extent permitted by law, we shall not be liable to you for: any losses or harm that are not solely caused by our negligence and/or not reasonably foreseeable; and/or any technical failures or lack of availability in respect of our products and website.
We are not responsible for any delay or failure by us which is caused by something beyond our reasonable control, including but not limited to natural disasters, severe weather, fires, explosions, threats to public health, pandemics, epidemics, outbreaks, crisis, terrorist activity, government or public authority intervention or action, strike, industrial action, riot, civil disturbance, war, theft and/or malicious damage.
Nothing in these T&Cs excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
Nothing in this section affects any legal rights that you may have as a consumer.
12 - General
We may change our website and these T&Cs from time to time to: change, improve and update; comply with changes to the law or regulatory requirements; or make our website and T&Cs clearer to understand in a way that does not cause a significant disadvantage to you.
We may transfer our rights and obligations to someone else but will ensure this does not significantly disadvantage you.
If we delay or fail to take any action pursuant to these T&Cs, that delay or failure does not mean we lose that right.
If any part of these T&Cs are not legally enforceable, all other parts of these T&Cs shall continue to apply.
These T&Cs are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales. Nothing in these T&Cs shall prevent you from being subject to the laws and courts of your country of residence where required by the laws in your country of residence.